Shipping & Refund policies
After ordering online you will receive an email confirmation from eWAY containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. Your order will be dispatched within 4 working days. Please allow 7 days delivery within Australia and up to 14 working days if you are outside of Australia. We use Australia Post for all our shipping.
$9 shipping and handling costs will apply to all Australia and New Zealand orders under $50AUD. Enjoy free shipping when you spend over $50AUD in one transaction.
For all international orders, there is a $20AUD shipping and handling cost apply. Please note that there may be duties and taxes in overseas countries that are the responsibility of the customer. Please contact your local customers authority for details
Packages from Conceive Please Pty Ltd will be shipped in plain packaging to maintain your privacy.
If you have not received your order within 30 days please contact our office at [email protected] and a customer care staff member will assist you.
conceiveplease™ fertility products are made to the highest medical standard. Please choose carefully. If for any reason you are not completely satisfied with your purchase we will give you a 30 day money back guarantee from the time you receive the goods.
Please email us at [email protected] within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been damaged after delivery. Medicines that have been opened will not be accepted for return unless they are faulty.
Please retain your receipt for proof of purchase.